FAQs

Frequently asked questions

We typically respond within 1–4business hours.
Yes, we include shipping optionsbased on your location.
Yes, we welcome offers on mostitems.
Yes, we ship worldwide and canassist with logistics.

💰 Purchasing

A: Simply click the Request a Quote button on any product page or contact our sales team directly. Provide your shipping location and any special requirements, and we’ll prepare a customized quotation. We typically respond within 1–4 business hours during normal business hours.
A: No. You can request a quote without creating an account. We only require your contact information so we can prepare and send your quotation.
A: Yes. For certain products, we can issue an invoice immediately. Contact our sales team, and we’ll confirm availability and provide payment instructions.

A: Most products listed on our website are available when posted. Because we also sell through multiple sales channels, availability may change. Please contact us to confirm current inventory.

A: Yes. In many cases, we can temporarily reserve equipment while you complete your internal purchasing process. Please contact us to discuss reservation options.

A: Yes. We are happy to provide volume discounts when purchasing multiple pieces of equipment whenever possible.

🧪 Equipment & Testing

A: Whenever possible, equipment is inspected and tested before shipment. The level of testing depends on the equipment type and available accessories. Testing details are provided in the product listing or quotation whenever applicable.
A: Yes. Properly refurbished laboratory equipment offers excellent performance while significantly reducing acquisition costs. Many laboratories successfully use refurbished equipment for years.
A: Yes. Unless otherwise stated, the photos shown are of the actual equipment being sold.
A: Yes. Unless otherwise stated, the photos shown are of the actual equipment being sold.

A: Included accessories vary by product. Please review the product description carefully or contact us if you need confirmation before purchasing.

A: Absolutely. We can provide additional high-resolution photos upon request.

A: Yes. For many products, we can record or schedule a live demonstration showing the equipment powering on, operating, or performing available tests.

A: Yes. Local customers are welcome to schedule an appointment to inspect equipment at our facility.

🚚 Shipping

A: Yes. We can arrange shipping throughout the United States and internationally using trusted freight carriers.
A: Yes. You’re welcome to use your preferred freight carrier or freight forwarder. We’ll prepare the equipment for pickup.

A: Equipment is professionally packaged using heavy-duty boxes, foam protection, pallets, or custom wooden crates depending on the equipment size and fragility. 

A: Shipping insurance is available upon request. We highly recommend insuring valuable equipment during transit.

A: Shipping times depend on your location, carrier, and the type of equipment being shipped. We’ll provide an estimated delivery timeframe before shipment.

A: Yes. Tracking information is provided once your shipment has been dispatched.

🌍 International Orders

A: Yes. We regularly ship laboratory and industrial equipment worldwide. 

A: Yes. We can provide commercial invoices and standard export documentation required for international shipments.
A: Import duties, taxes, customs fees, and brokerage charges are the responsibility of the buyer unless otherwise agreed in writing.
A: Yes. We frequently ship to freight forwarding companies located within the United States for international customers.
A: International orders are typically paid by wire transfer. Other payment methods may be available depending on the transaction.
A: Yes. Simply provide your delivery address, and we’ll prepare a freight quotation.

🔄 Returns & Warranty

A: Warranty coverage varies by product. Any available warranty will be clearly stated in the quotation or product listing.
A: Returns may be accepted on eligible products in accordance with our return policy. Please contact us before returning any item to obtain return authorization.
A: Certain returned items may be subject to a restocking fee depending on the reason for the return and the condition of the equipment.

A: Please inspect your shipment immediately upon delivery. If damage is visible, note it on the carrier’s delivery receipt and contact us as soon as possible. 

A: Customer satisfaction is important to us. If you believe your equipment differs significantly from its description, please contact us so we can work toward an appropriate resolution. 

💳 Payment

A: We accept Wire Transfer, ACH, company checks (when approved), and major credit cards for eligible transactions. 

A: Yes. We gladly accept purchase orders from qualified businesses, universities, government agencies, hospitals, and research institutions. 

A: Unless otherwise agreed, payment must be received before equipment is shipped. 

A: Financing options may be available through third-party providers. Contact our sales team for additional information. 

A: Yes. A detailed invoice will be provided for every purchase.
A: Reasonable offers are always welcome, particularly for multiple-item purchases.

💼 Selling Your Equipment

A: Yes. We purchase surplus laboratory, analytical, biotechnology, pharmaceutical, and industrial equipment.
A: Please provide the manufacturer, model number, serial number (if available), current condition, location, and several clear photographs.
A: Yes. We purchase complete laboratory closures, facility liquidations, surplus inventories, and individual instruments.

A: Yes. We can coordinate dismantling, loading, and transportation for many types of equipment.

A: In many cases, we can review your equipment and provide an initial response within 1–2 business days.  

A: Depending on the equipment type and market demand, consignment opportunities may be available. Contact us to discuss your options. 

Technical Support & Services

Yes. Our experienced team can help you identify equipment that best fits your laboratory, research, manufacturing, or industrial application.
Installation, calibration, preventive maintenance, and technical support may be available for selected equipment through our service partners or qualified third-party providers. Availability depends on the equipment type and your location.
Yes. If you are looking for a specific manufacturer or model that is not currently listed on our website, we may be able to source it through our extensive network of suppliers, laboratories, manufacturers, and industry partners.

📞 Technical Support

A: Yes. Our team can help recommend equipment based on your application, specifications, and budget.

A: Absolutely. Through our supplier network and industry contacts, we can often locate equipment that is not currently in our inventory. 

A: Yes. If you require specific operational tests, we’ll do our best to accommodate your request whenever practical.
A: If manuals are available, we’ll gladly provide electronic copies or include them with your purchase whenever possible.
A: Installation, calibration, and technical support may be available for select equipment. Availability depends on the equipment type and your location.
A: You can reach our team by phone, email, or through our website’s contact form. We’re happy to assist with product information, testing requests, shipping questions, and post-sale support.