Contact Us

We’re here to help. Send us a message and we’ll respond shortly.

Address

12241 Industry Street, Garden Grove, California, 92841. USA

Phone

(+1) 657-400-5555

Email

Sales@NugenIndustries.com

Frequently asked questions

We typically respond within 1–4business hours.
Yes, we include shipping optionsbased on your location.
Yes, we welcome offers on mostitems.
Yes, we ship worldwide and canassist with logistics.

PURCHASING & ORDERING

Yes. Nugen Industries offers both new and pre-owned laboratory and industrial equipment. Many pre-owned systems are inspected, tested, and refurbished whenever possible before being offered for sale.

Purchasing used laboratory equipment from Nugen Industries is easy. Browse our inventory, select the products you’re interested in, and click Request a Quote. Our sales team will provide pricing, equipment condition, included accessories, shipping options, and payment instructions. If you need additional information, we can also provide photos, videos, or answer technical questions before your purchase.

Simply click the Request a Quote button on any product page or contact our sales team directly. We typically respond to quote requests within 1–4 business hours during normal business hours.

Our goal is to respond to all quote requests within 1–4 business hours. Complex quotations involving multiple items or specialized freight arrangements may require additional time, but we always strive to respond as quickly as possible.

Some products display pricing, while others require a custom quotation due to equipment condition, included accessories, availability, or current market value.
Yes. If the equipment is available, we can issue an invoice and arrange payment immediately without requiring a formal quotation process.

We accept several payment methods, including: 

 

  • Wire Transfer
  • ACH (U.S. customers)
  • Major Credit Cards (when applicable)
  • PayPal (when available)
  • Other payment methods may be accepted by prior arrangement.
Yes. You may include multiple products in a single quote request, allowing our sales team to prepare one comprehensive quotation.

EQUIPMENT CONDITION & QUALITY

Whenever possible, equipment is inspected and tested before shipment. The extent of testing depends on the equipment type and available accessories. Any testing performed is described in the product listing whenever applicable.
Yes. Professionally refurbished laboratory equipment can provide years of reliable service while offering significant cost savings compared to purchasing new equipment. Many research laboratories, universities, and manufacturers successfully use refurbished instruments every day.
Included accessories vary by product. Please review the product description carefully or contact us if you need confirmation regarding what is included before purchasing.
Yes. We are happy to provide additional photographs, videos, or close-up images of many products upon request.
Yes. For many products, we can arrange a live video demonstration by appointment. During the demonstration, our staff can show the equipment, answer your questions, and demonstrate basic functionality when possible.
In many cases, yes. Please contact us to schedule an appointment. Inspections are subject to equipment availability and our operating schedule.

SHIPPING & LOGISTICS

Yes. We regularly ship laboratory and industrial equipment to customers worldwide.
Yes. We arrange domestic and international shipments using trusted freight carriers. We can ship by air, ocean, or ground transportation depending on your location and requirements.
Absolutely. We frequently work with customers’ preferred freight forwarders and can prepare equipment for pickup from our warehouse.
We take great care in packaging laboratory equipment. Depending on the size and sensitivity of the equipment, we use protective foam, heavy-duty boxes, stretch wrap, palletization, custom wooden crates, and shock-absorbing materials when necessary to help ensure safe transportation.
Yes. We can coordinate freight shipping for both domestic and international orders and provide shipping quotations upon request.

WARRANTY & RETURNS

Warranty coverage varies by product. If a warranty is included, the terms will be clearly stated in the product listing or quotation.

Returns may be accepted according to our return policy. Certain products may be subject to restocking fees or other conditions. Please contact us before returning any equipment.
Please inspect your shipment immediately upon delivery. If damage is visible, note it with the carrier and contact us as soon as possible so we can assist with the claims process.

SELLING EQUIPMENT

Yes. We purchase surplus laboratory and industrial equipment from universities, research laboratories, biotechnology companies, pharmaceutical manufacturers, hospitals, government agencies, and private businesses.
You can sell your equipment directly to Nugen Industries. We purchase individual instruments, complete laboratories, surplus inventories, and manufacturing equipment. Simply send us the manufacturer, model number, condition, photos, and location for evaluation.

We purchase a wide variety of laboratory and industrial equipment, including:

 

  • PCR & Molecular Biology Instruments
  • HPLC & Chromatography Systems
  • Centrifuges
  • Spectrophotometers
  • Mass Spectrometers
  • Flow Cytometers
  • Microscopes
  • Incubators
  • Laboratory Freezers & Refrigerators
  • Cell Culture Equipment
  • Laboratory Automation Systems
  • Packaging Equipment
  • Industrial Manufacturing Equipment
  • Cleanroom Equipment

If you’re unsure whether your equipment qualifies, simply contact us with the details.

To evaluate your equipment, please provide:

 

  • Manufacturer
  • Model Number
  • Serial Number (if available)
  • Current Condition
  • Photos
  • Location

The more information you provide, the faster we can prepare an evaluation.

Yes. We regularly evaluate complete laboratory closures, facility liquidations, surplus inventories, and large equipment lots.

Technical Support & Services

Yes. Our experienced team can help you identify equipment that best fits your laboratory, research, manufacturing, or industrial application.
Installation, calibration, preventive maintenance, and technical support may be available for selected equipment through our service partners or qualified third-party providers. Availability depends on the equipment type and your location.
Yes. If you are looking for a specific manufacturer or model that is not currently listed on our website, we may be able to source it through our extensive network of suppliers, laboratories, manufacturers, and industry partners.

CUSTOMER SERVICE

Our goal is to respond to all inquiries within 1–4 business hours during normal business hours.
We are happy to answer general product questions after your purchase. For advanced repairs, calibration, or on-site service, we can often refer you to qualified service providers or discuss available support options depending on the equipment.
Absolutely. We encourage customers to request additional photos, videos, specifications, or documentation to ensure they have the information needed before making a purchasing decision. Yes. If you are looking for a specific manufacturer or model that is not currently listed on our website, we may be able to source it through our extensive network of suppliers, laboratories, manufacturers, and industry partners.
Yes. We proudly serve universities, research institutions, hospitals, biotechnology companies, pharmaceutical manufacturers, government agencies, and industrial manufacturers worldwide.
If you have additional questions, please contact our sales team by phone, email, or through our online contact form. Our knowledgeable staff is always happy to assist with product selection, quotations, shipping arrangements, equipment sourcing, and technical inquiries.